@book{ 0-312444621, title = {Managing electronic services: a public sector perspective}, series = {Practitioner series}, author = {Grönlund, Åke}, address = {London}, publisher = {Springer}, year = {2000}, isbn = {1852332816}, isbn = {9781852332815}, language = {English}, note = {Literaturverz. S. 233 - 234}, url = {https://swbplus.bsz-bw.de/bsz086749765cov.jpg}, url = {https://katalog.hgb-leipzig.de/Record/0-312444621} }